Return & Refund Policy

Return & Refund Policy

At Vexoralyn™, we want you to feel confident when shopping with us. If your order does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.

1. Return Requirements

We accept return requests within 30 days of delivery.

To qualify for a return, your item must:

  • Be in its original condition

  • Be unused and unworn

  • Include original packaging and accessories (if applicable)

  • Include proof of purchase or order information

Items that show signs of use, damage, alteration, or missing original packaging may not be eligible for return.

2. How to Request a Return

To begin a return request, please contact our customer service team:

Email: service@vexoralyn.com

Please include:

  • Your order number

  • The reason for your return request

  • Photos of the item if there is an issue with quality or damage

Once your request is reviewed and approved, we will provide return instructions and any necessary shipping information.

Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Orders

Please check your order carefully after delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible. Our team will review the details and work with you to provide an appropriate solution.

For damaged items, please provide clear photos of the product and packaging to help us resolve the issue quickly.

4. Items Not Eligible for Return

Certain products cannot be returned, including:

  • Customized or personalized items

  • Items that have been used, washed, or altered

  • Gift cards

  • Clearance or final sale products

  • Items without original packaging or proof of purchase

Shipping fees paid during the original order are generally non-refundable.

If you are unsure whether your item qualifies, please contact us before submitting a return request.

5. Exchanges

If you would like to exchange an item, the easiest process is:

  1. Request a return for the original item

  2. Once the return is approved, place a new order for the desired replacement product

This helps ensure you receive the correct item as quickly as possible.

6. Refund Process

After your returned item is received and inspected, we will send you an update regarding your refund status.

If your refund is approved:

  • The refund will be issued to your original payment method

  • Processing may take up to 10 business days

  • Your bank or payment provider may require additional time to display the refunded amount

If you have not received your refund after the processing period, please contact us at:

service@vexoralyn.com

7. Return Shipping Information

Customers must contact Vexoralyn™ before sending any return package.

Return instructions and the appropriate return address will be provided after your request has been approved.

Please do not ship returns to the company address without prior authorization.

Contact Us

If you have any questions about returns, refunds, or order concerns, please reach out to:

Vexoralyn™
Blue Moon Fabrics, Inc.
933 Maple Ave
Los Angeles, CA 90015
United States

Email: service@vexoralyn.com

Thank you for choosing Vexoralyn™.
We appreciate your trust and are committed to making your shopping experience simple, reliable, and enjoyable.